OPS 2020

Digital Airline Operations & User Group Meeting

16-17 July 2019 | Berlin

**Sold Out**

About OPS 2020

Plenty of airlines get to Berlin in July and make OPS 2020 Berlin on 16/17 July 2019 the spot to be.

Only a few jump seats are available now.

OPS 2020 Berlin

The 3rd edition of IBS’ OPS 2020 event was organized at Pullman Berlin Schweizerhof in Berlin on 16-17 July 2019. 54 airline operations, hub management, crew scheduling and planning optimization experts from 14 airlines, 11 countries and four continents (Australia, Europe, East-Asia, North-America) got to the German capital and made OPS 2020 Berlin the largest ever.

The two-day event provided an excellent opportunity to exchange airline industry best practices and enable airline OCC know-how transfer and experts discussions. The international airline attendees elaborated on major topics like Operations Safety, Fatigue Risk Management, Crew Planning Optimization, Augmented Decision Support, Business Process Automation, Operations Disruption Recovery and Collaborative Decision Making. Airline OCC experts and industry thought leaders presented their business expectations, experiences and vision on the next generation of airline operations and the digital transformation that needs to happen across the entire industry. Of particular interest to the attendees was the Airline OCC Expert Panel on Day 1, and the Think Tanks on trending industry topics on Day 2.

OPS 2020 Miami

The 2nd edition of IBS’ OPS 2020 event was organized at The Ritz-Carlton, Bal Harbour, Miami from 5-6 June 2018 and brought together 32 airline operations experts across 11 airlines from nine different countries in Europe, Asia-Pacific, North-, and South-America. The event also saw active participation from industry thought leaders and consultants.

The two-day event saw a lot of ideation, exchange of best practices, and several lively and productive discussions addressing key operations areas like Fatigue Risk Management, Automated Decision Support, Disruption Recovery, and Collaborative Decision Making. There were several sessions by Airlines and Industry Thought Leaders on the next generation of airline operations and the digital transformation that needs to happen across the industry. The discussions during the sessions and the networking breaks helped airlines realize that they all face the same challenges and have similar goals for the future.

OPS 2020 Dubai

The First OPS 2020 event organized by IBS Software at Le Meridien, Dubai, proved a great forum for key industry players to exchange views about the daily challenges they face.The event was attended by 40 participants and 10 airlines from around the globe. The participant airlines presented the operational challenges posed by a non-homogenous fleet, new routes and implementation of EASA regulations among others.

The lively Think Tank session, facilitated by industry experts, was centred around three topics:

  • Collaborative Decision Management
  • Disruption Recovery
  • Crew self-service

The event surpassed expectations for the participants in terms of the priceless interaction from airlines around the world and the exchange of ideas for a futuristic digital operations platform for ailrines. OPS 2020 - Digital Airline Operations has established itself as a solid industry event series and will be organized across geographies in 2018.

Why Attend

Stretch your imagination

Know the possibilities and impact of digitization in airline operations to support efficient collaborative disruption management.

Network with industry peers

Interact and share best practices with other airlines and operations experts.

Feel the difference

Experience the passion and energy of our iFlight NEOdevelopment and consulting team and get a grip on the latest innovations driving your business in the year 2020.

OPS 2020 Agenda


Time Session
08.30 - 09.00 Registration and Networking
09.00 - 09.10 Welcome Address and Business Update
Mathew M Baby - Sr. VP & Head of Aviation Operations Solutions, IBS Software
09.10 - 09.40 Demystifying Digital
Jitendra Sindhwani - President & Head of Global Sales & Marketing, IBS Software
09.40 - 10.30 iFlight NEO - From Vision to Reality
Philip Hinton- Sr. VP & Head of Sales & Marketing - EMEA, IBS Software
10.30 - 10.45 Coffee Break
10.45 - 12.00 Redefining Airline Operations with iFlight NEO :
Demonstration of NEO & Insights into exciting functions we are building
Daniel Stecher - VP, Airline Operations, IBS Software
Sapna Nair - Product Manager, Airline Operations, IBS Software
12.00 - 12.30 Introducing AD OPT
John Allarie -
Director of Sales, AD OPT
12.30 - 13.45 Lunch Break
13.45 - 15.00 The Airline Operations Panel:
Panel Discussion to discuss pressing airline operational problems, digital & transformational strategies
Panel Moderator: Daniel Stecher - VP, Airline Operations, IBS Software
15.00 - 15.15 Coffee Break
15.15 - 16.00 Fueling Productivity, Safety & Crew Satisfaction with FRM systems @ Fedex
Suresh Rangan - Head, R&D, FRMS Products and Services, Fedex Express
16.00 - 16.10 Closing Comments Day 1
Daniel Stecher
- VP, Airline Operations, IBS Software
16:30 - 17:00 Transfer from hotel to Boat Cruise boarding point
17.15 Boat Cruise with Dinner & Cocktail
Time Session
08.30 - 09.00 Registration and Networking
09.00 - 09.10 Reminiscing Day 1
Daniel Stecher - VP, Airline Operations, IBS Software
09.10 - 09.20 Initiation of think tank round tables with airlines
09:20 - 10:20

Think Tank topics

Unleashing the Potential of Operational Integration:
Tapping into the potential of an end-to-end crew management & flight operations world -unleashing operational efficiencies & power of data

FRMS - A phenomenon here to stay?
Will you choose to have an FRMS and if so would you place all your cards on a BMM?

Proactive & Collaborative Decision Making:
Current limitations of proactive collaborative decision between stakeholders in an Operations Control Centre

Trending towards Crew Empowerment?
To what extent would you let crew control their rosters?
How would you make them your customer champions?

Proactive Disruption Management:
How will you make the OCC more proactive to disruptions?

10:20 - 10:30 Collating Conclusions from Think Tank
Think Tank Team Leader(s)
10:30 - 10:45 Coffee Break
10:45 - 12:00

Think Tank: Team Presentations & Discussion
Think Tank Team Leader(s)

12:00 - 12:15 Next Steps: Ops2020 @2020
Daniel Stecher
- VP, Airline Operations, IBS Software
12.15 - 13.30 Lunch Break
13:30 - 14:30 Predicting Crew Standby Count using Deep Learning Framework
Kanu Aravind - GM & Head - Digital Innovation & Consulting, IBS Software
14:30 - 15:15

Discussion: In-flight Crew Communication Solution
Priyod Chandran - Sr. Business Consultant, Digital Innovation & Consulting, IBS Software

15:15 - 15:30 Attendee Feedback (Open round) & Closing Thoughts


A differentiated digital airline operations platform that helps to:

  • Achieve Significant Cost Savings: through easy configurations, rule authoring, new-age features, automation, smart tools, etc. enabling airlines to optimize the size and effort required to run the function and drive down the total cost of ownership
  • Improve Operational and Procedural Efficiency: through a unique monitoring facility that reduces response times, enhanced proactive crew alerting mechanisms that reduce unplanned diversions and delays, and a comprehensive cost monitor to evaluate the full financial impact of operational decisions and reduces operational cost overruns
  • Reduce Impact of Disruptions: through a unique disruption management tool that is easy to use, with a combination of optimized solutions and human expertise supported by a workflow wizard, and supports high levels of automation
  • Increase Crew Utilization: through proactive alerts, operational dashboard widgets, reduced delays and disruptions
  • Increase Crew Satisfaction: through portal/mobility solutions with push notifications, geo-fenced check-in, leave bidding, duty swaps with best in class usability features
  • Future Proof Investments with an Integrated Digital Platform (for Crew Management and Flight Operations) built in collaboration with iFlight airline customers, industry players, and which seamlessly integrates with third party crew management and operations related systems
For more information about iFlight NEO click here

CGI Members


The iFlight NEO CGI/user community is the mainstay of the iFlight NEO product strategy today. The IBS community model provides a platform for pooling business ideas, new concepts and best practices across our customer base and hence provides a rich source for continuous product improvement. The iFlight NEO Strategy Group provides the long term direction for the product to keep it market leading into the future. The enhancements that are taken up through the community is funded by IBS and membership to the community is provided free of cost to all its members.


Pullman Hotel Berlin Schweizerhof