OPS 2020

Digital Airline Operations

16-17 July 2019 | Berlin

About OPS 2020

Contact us and let us know if you want to attend the upcoming OPS 2020 in July 2019 in Berlin.

OPS 2020 Miami

The 2nd edition of IBS’ OPS 2020 event was organized at The Ritz-Carlton, Bal Harbour, Miami from 5-6 June 2018 and brought together 32 airline operations experts across 11 airlines from nine different countries in Europe, Asia-Pacific, North-, and South-America. The event also saw active participation from industry thought leaders and consultants.

The two-day event saw a lot of ideation, exchange of best practices, and several lively and productive discussions addressing key operations areas like Fatigue Risk Management, Automated Decision Support, Disruption Recovery, and Collaborative Decision Making. There were several sessions by Airlines and Industry Thought Leaders on the next generation of airline operations and the digital transformation that needs to happen across the industry. The discussions during the sessions and the networking breaks helped airlines realize that they all face the same challenges and have similar goals for the future.

OPS 2020 Dubai

The First OPS 2020 event organized by IBS Software at Le Meridien, Dubai, proved a great forum for key industry players to exchange views about the daily challenges they face.The event was attended by 40 participants and 10 airlines from around the globe. The participant airlines presented the operational challenges posed by a non-homogenous fleet, new routes and implementation of EASA regulations among others.

The lively Think Tank session, facilitated by industry experts, was centred around three topics:

  • Collaborative Decision Management
  • Disruption Recovery
  • Crew self-service

The event surpassed expectations for the participants in terms of the priceless interaction from airlines around the world and the exchange of ideas for a futuristic digital operations platform for ailrines. OPS 2020 - Digital Airline Operations has established itself as a solid industry event series and will be organized across geographies in 2018.

Why Attend

Stretch your imagination

Know the possibilities and impact of digitization in airline operations to support efficient collaborative disruption management.

Network with industry peers

Interact and share best practices with other airlines and operations experts.

Feel the difference

Experience the passion and energy of our iFlight NEOdevelopment and consulting team and get a grip on the latest innovations driving your business in the year 2020.

OPS 2020 Agenda


Time Session
08.30 - 09.00 Registration and Networking
09.00 - 09.10 Welcome Address and Business Update
Mathew M Baby - Sr. VP & Head - Aviation Operations Solutions, IBS Software
09.10 - 10.00 Inventing the Future of Travel and Airline Operations
Jitendra Sindhwani - President & Head of Global Sales and Marketing, Aviation Business Services, IBS Software
10.00 - 11.00 Hub Operations
Customer Presentation
11.00 - 12.00 Airline Group Operations
Customer Presentation
12.00 - 13.00 Lunch Break
13.00 - 14.30 Airline Disruptions Management
Customer Presentation
14.30 - 15.30 Airline Crew Tracking
Customer Presentation
15.30 - 15.45 Coffee Break
15.45 - 16.45 Welcome the New iFlight NEO Customers
Vijayakumar G - VP & Head, Aviation Operations Solutions, IBS Software
16.45 - 17.00 Wrap Up 1st Day
Daniel Stecher - VP, Airline Operations Solutions, IBS Software
19.00 - 22.00 Boat Tour through Berlin with Cocktails and Food
Time Session
07.30 - 08.00 Business Breakfast & Talks
08.30 - 09.00 Registration and Networking
09.00 - 09.45 Redefining Airline Operations with iFlight NEO OPS
IBS Presentation
09.45 - 10.00 Networking
10.00 - 10.45 Redefining Airline Crew Tracking with iFlight NEO Crew
IBS Presentation
10.45 - 11.15 Networking
11.30 - 12.00 Redefining Fatigue Risk Management
Eternal Speaker
12.00 - 13.00 Lunch Break
13.00 - 13.45

Redefining Hub Management with iFlight NEO Hub
IBS Presentation

13.45 - 14.45 Redefining Crew Member Self-Services, iFlight NEO c/m portal
IBS Presentation
14.45 - 15.00 Coffee Break
15.00 - 16.00

Redefining Crew Standby Prediction
IBS Presentation

16.00 - 16.15 Closing Thoughts - Outlook next OPS 2020 in 2020
Daniel Stecher - VP, Airline Operations Solutions, IBS Software


A differentiated digital airline operations platform that helps to:

  • Achieve Significant Cost Savings: through easy configurations, rule authoring, new-age features, automation, smart tools, etc. enabling airlines to optimize the size and effort required to run the function and drive down the total cost of ownership
  • Improve Operational and Procedural Efficiency: through a unique monitoring facility that reduces response times, enhanced proactive crew alerting mechanisms that reduce unplanned diversions and delays, and a comprehensive cost monitor to evaluate the full financial impact of operational decisions and reduces operational cost overruns
  • Reduce Impact of Disruptions: through a unique disruption management tool that is easy to use, with a combination of optimized solutions and human expertise supported by a workflow wizard, and supports high levels of automation
  • Increase Crew Utilization: through proactive alerts, operational dashboard widgets, reduced delays and disruptions
  • Increase Crew Satisfaction: through portal/mobility solutions with push notifications, geo-fenced check-in, leave bidding, duty swaps with best in class usability features
  • Future Proof Investments with an Integrated Digital Platform (for Crew Management and Flight Operations) built in collaboration with iFlight airline customers, industry players, and which seamlessly integrates with third party crew management and operations related systems
For more information about iFlight NEO click here

CGI Members


The iFlight NEO CGI/user community is the mainstay of the iFlight NEO product strategy today. The IBS community model provides a platform for pooling business ideas, new concepts and best practices across our customer base and hence provides a rich source for continuous product improvement. The iFlight NEO Strategy Group provides the long term direction for the product to keep it market leading into the future. The enhancements that are taken up through the community is funded by IBS and membership to the community is provided free of cost to all its members.


Pullman Hotel Berlin Schweizerhof

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