VOPS 2020

Virtual OPS 2020

The recent COVID-19 crisis has thrown the travel industry into one of its greatest crisis ever and yet it has in some ways brought us closer together. As we gear up to face the “new normal”, we are more than ever convinced of the need to work closer together, to learn from our shared experiences and find better ways to work. We’d like to cordially invite you to our flagship operations confluence – OPS 2020 to network, discuss, and exchange ideas with other airline representatives as well as other industry experts.

This time around we are planning this to be a virtual or online session (VOPS 2020) that will be held as an ongoing series over a few months. We are going to schedule session with a small number of participants, in order to give every VOPS 2020 attendee enough room to discuss with the other airline participants. This will make VOPS 2020 a very unique format compare to the usual webinars with big amounts of attendees and few answered questions only.

COVID-19: Roadmap to Recovery

A Technical Roadmap to Recovery for Airlines, Cruise Lines & Hotels

"We believe a robust recovery will be driven by technology."

COVID-19 has fundamentally changed how we think about traveling. The Roadmap to Recovery combines customer feedback and 20 years of technical expertise in travel to solve the varied problems that the COVID-19 crisis has introduced to our industry. To help this recovery, we need to transform the travel business, rethinking operations, and processes to keep customers and passengers safe, optimize current costs, find new revenue sources, and manage risk. Together, we reimagine what a robust travel industry looks like post-COVID-19, creating an ever-evolving Roadmap to Recovery.

- Anand Krishnan, CEO, IBS Software

COVID-19: Roadmap to Recovery

VOPS 2020 Topics

We are going to elaborate on the following topics with airline attendees:

  • The impact of COVID on airline operations and what is the way forward
  • Post Covid Era: Changing Landscape of Operational Regulations & Rules
  • Managing Unpredictability in Operations
  • Retaining Crew Skills & Training for new
  • Unpredictable Manpower Demand
  • Call for a multi skilled and cross functional workforce : Resource Cross Utilisation & Consolidations
  • Post Covid Era: Fleet and Network changes
  • Scaling  to Higher Demand for Inter-Department Communication
  • Need for Higher Cost & KPI Analysis
  • The changing Pre-Flight and Post Flight Scenarios
VOPS 2020

VOPS 2020 Sessions

24 June 2020

Industry's Experts Panel Discussion - The New Mindset

08 July 2020

Airline Industry's Women Panel Discussion

09 July 2020

Digital Enablers for Leaner & Agile Airline Operations

15 July 2020

Airline Pilots Panel Discussion

23 July 2020

2nd Aviation Women‘s Panel

23 July 2020

Digital Enablers for Lean & Agile Airline Operations

27 July 2020

Digital Enabler for Leaner & Agile Airline Operations

04 August 2020

Collaborate to Disrupt Disruptions

25 Aug 2020

Airline Operations Spirit of Africa

26 Aug 2020

The New Not Normal

01 September 2020

The New Mindset for the New Not Normal

02 September 2020

Demand Driven and Airline Operations Integrated Schedule Planning

03 September 2020

3rd Aviation Women‘s Panel

09 September 2020

Building the Bridge between Airline Operations and Air Cargo

10 September 2020

Predictive & Proactive fatigue risk management approaches in commercial aviation

22 September 2020

Industry Experts Panel Discussion on blockchain, emerging technologies, compliance, distribution & customer experience

23 September 2020

4th Aviation Women‘s Panel

About OPS 2020

OPS 2020 Berlin

The 3rd edition of IBS’ OPS 2020 event was organized at Pullman Berlin Schweizerhof in Berlin on 16-17 July 2019. 54 airline operations, hub management, crew scheduling and planning optimization experts from 14 airlines, 11 countries and four continents (Australia, Europe, East-Asia, North-America) got to the German capital and made OPS 2020 Berlin the largest ever.

The two-day event provided an excellent opportunity to exchange airline industry best practices and enable airline OCC know-how transfer and experts discussions. The international airline attendees elaborated on major topics like Operations Safety, Fatigue Risk Management, Crew Planning Optimization, Augmented Decision Support, Business Process Automation, Operations Disruption Recovery and Collaborative Decision Making. Airline OCC experts and industry thought leaders presented their business expectations, experiences and vision on the next generation of airline operations and the digital transformation that needs to happen across the entire industry. Of particular interest to the attendees was the Airline OCC Expert Panel on Day 1, and the Think Tanks on trending industry topics on Day 2.

OPS 2020 Miami

The 2nd edition of IBS’ OPS 2020 event was organized at The Ritz-Carlton, Bal Harbour, Miami from 5-6 June 2018 and brought together 32 airline operations experts across 11 airlines from nine different countries in Europe, Asia-Pacific, North-, and South-America. The event also saw active participation from industry thought leaders and consultants.

The two-day event saw a lot of ideation, exchange of best practices, and several lively and productive discussions addressing key operations areas like Fatigue Risk Management, Automated Decision Support, Disruption Recovery, and Collaborative Decision Making. There were several sessions by Airlines and Industry Thought Leaders on the next generation of airline operations and the digital transformation that needs to happen across the industry. The discussions during the sessions and the networking breaks helped airlines realize that they all face the same challenges and have similar goals for the future.

OPS 2020 Dubai

The First OPS 2020 event organized by IBS Software at Le Meridien, Dubai, proved a great forum for key industry players to exchange views about the daily challenges they face.The event was attended by 40 participants and 10 airlines from around the globe. The participant airlines presented the operational challenges posed by a non-homogenous fleet, new routes and implementation of EASA regulations among others.

The lively Think Tank session, facilitated by industry experts, was centred around three topics:

  • Collaborative Decision Management
  • Disruption Recovery
  • Crew self-service

The event surpassed expectations for the participants in terms of the priceless interaction from airlines around the world and the exchange of ideas for a futuristic digital operations platform for ailrines. OPS 2020 - Digital Airline Operations has established itself as a solid industry event series and will be organized across geographies in 2018.

Why Attend

Stretch your imagination

Know the possibilities and impact of digitization in airline operations to support efficient collaborative disruption management.

Network with industry peers

Interact and share best practices with other airlines and operations experts.

Feel the difference

Experience the passion and energy of our iFlight development and consulting team and get a grip on the latest innovations driving your business in the year 2020.

Why iFlight

A differentiated digital airline operations platform that helps to:

  • Achieve Significant Cost Savings: through easy configurations, rule authoring, new-age features, automation, smart tools, etc. enabling airlines to optimize the size and effort required to run the function and drive down the total cost of ownership
  • Improve Operational and Procedural Efficiency: through a unique monitoring facility that reduces response times, enhanced proactive crew alerting mechanisms that reduce unplanned diversions and delays, and a comprehensive cost monitor to evaluate the full financial impact of operational decisions and reduces operational cost overruns
  • Reduce Impact of Disruptions: through a unique disruption management tool that is easy to use, with a combination of optimized solutions and human expertise supported by a workflow wizard, and supports high levels of automation
  • Increase Crew Utilization: through proactive alerts, operational dashboard widgets, reduced delays and disruptions
  • Increase Crew Satisfaction: through portal/mobility solutions with push notifications, geo-fenced check-in, leave bidding, duty swaps with best in class usability features
  • Future Proof Investments with an Integrated Digital Platform (for Crew Management and Flight Operations) built in collaboration with iFlight airline customers, industry players, and which seamlessly integrates with third party crew management and operations related systems
For more information about iFlight click here

CGI Members


The iFlight CGI/user community is the mainstay of the iFlight product strategy today. The IBS community model provides a platform for pooling business ideas, new concepts and best practices across our customer base and hence provides a rich source for continuous product improvement. The iFlight Strategy Group provides the long term direction for the product to keep it market leading into the future. The enhancements that are taken up through the community is funded by IBS and membership to the community is provided free of cost to all its members.