"We believe a robust recovery will be driven by technology."

COVID-19 has fundamentally changed how we think about traveling. The Roadmap to Recovery combines customer feedback and 20 years of technical expertise in travel to solve the varied problems that the COVID-19 crisis has introduced to our industry. To help this recovery, we need to transform the travel business, rethinking operations, and processes to keep customers and passengers safe, optimize current costs, find new revenue sources, and manage risk. Together, we reimagine what a robust travel industry looks like post-COVID-19, creating an ever-evolving Roadmap to Recovery.

- Anand Krishnan, CEO, IBS Software

The 3rd edition of IBS’ OPS 2020 event was organized at Pullman Berlin Schweizerhof in Berlin on 16-17 July 2019. 54 airline operations, hub management, crew scheduling and planning optimization experts from 14 airlines, 11 countries and four continents (Australia, Europe, East-Asia, North-America) got to the German capital and made OPS 2020 Berlin the largest ever.

The two-day event provided an excellent opportunity to exchange airline industry best practices and enable airline OCC know-how transfer and experts discussions. The international airline attendees elaborated on major topics like Operations Safety, Fatigue Risk Management, Crew Planning Optimization, Augmented Decision Support, Business Process Automation, Operations Disruption Recovery and Collaborative Decision Making. Airline OCC experts and industry thought leaders presented their business expectations, experiences and vision on the next generation of airline operations and the digital transformation that needs to happen across the entire industry. Of particular interest to the attendees was the Airline OCC Expert Panel on Day 1, and the Think Tanks on trending industry topics on Day 2.

The 2nd edition of IBS’ OPS 2020 event was organized at The Ritz-Carlton, Bal Harbour, Miami from 5-6 June 2018 and brought together 32 airline operations experts across 11 airlines from nine different countries in Europe, Asia-Pacific, North-, and South-America. The event also saw active participation from industry thought leaders and consultants.

The two-day event saw a lot of ideation, exchange of best practices, and several lively and productive discussions addressing key operations areas like Fatigue Risk Management, Automated Decision Support, Disruption Recovery, and Collaborative Decision Making. There were several sessions by Airlines and Industry Thought Leaders on the next generation of airline operations and the digital transformation that needs to happen across the industry. The discussions during the sessions and the networking breaks helped airlines realize that they all face the same challenges and have similar goals for the future.

The First OPS 2020 event organized by IBS Software at Le Meridien, Dubai, proved a great forum for key industry players to exchange views about the daily challenges they face.The event was attended by 40 participants and 10 airlines from around the globe. The participant airlines presented the operational challenges posed by a non-homogenous fleet, new routes and implementation of EASA regulations among others.

The lively Think Tank session, facilitated by industry experts, was centred around three topics:

• Collaborative Decision Management
• Disruption Recovery
• Crew self-service

The event surpassed expectations for the participants in terms of the priceless interaction from airlines around the world and the exchange of ideas for a futuristic digital operations platform for ailrines. OPS 2020 - Digital Airline Operations has established itself as a solid industry event series and will be organized across geographies in 2018.